Effective Date: 4/16/2025

This Privacy Policy describes how Levels Barber Shop Hilliard (referred to as "we," "us," or "our") collects, uses, and protects the personal information of our customers.

1. Information We Collect

We may collect the following types of personal information from you: *Contact Information:** Name, phone number, email address. *Appointment Information:** Date and time of appointments, services requested. *Payment Information:** Credit/debit card details (processed securely through a third-party payment processor; we typically do not store full card numbers), cash payments. *Service Preferences:** Notes on your preferred haircuts, styles, or other services. *Photographs/Videos (Optional):** If you consent, we may take photos or videos for our portfolio or social media. *Loyalty Program Information (if applicable):** Information related to your participation in any loyalty programs. *CCTV Footage (if applicable):** Our premises may be under video surveillance for security purposes.

2. How We Collect Your Information

We collect your information in the following ways: *Directly from you:** When you book an appointment (in person, by phone, or online), during your service, when you make a payment, or when you participate in a loyalty program. *Automatically:** Through CCTV cameras on our premises (if applicable). *Potentially from third-party booking platforms:** If you book appointments through a third-party service, they may share some of your information with us.

3. How We Use Your Information

We may use your information for the following purposes: *To provide our services:** Scheduling and managing appointments, providing the haircuts and other services you request. *To process payments:** Processing your payments for services rendered. *To communicate with you:** Confirming appointments, sending reminders, and responding to your inquiries. *To personalize your experience:** Remembering your preferences for future appointments. *For marketing and promotions (with your consent):** Sending you updates, special offers, or newsletters (you can opt-out at any time). *To improve our services:** Analyzing appointment trends and customer feedback. *For security purposes:** Monitoring our premises through CCTV (if applicable) to prevent theft or vandalism. *To comply with legal obligations.**

4. How We Share Your Information

We may share your information with the following parties: *Third-Party Payment Processors:** To securely process your payments. These processors have their own privacy policies. *Service Providers:** Third-party vendors who assist us with scheduling software, email marketing (if you've consented), or other business operations. We ensure these providers are contractually obligated to protect your information. *Legal Authorities:** If required by law, legal process, or government request. *In case of a business transfer:** If our barbershop is sold or merged with another entity, your information may be transferred as part of the transaction. *With your consent:** We will only share photos or videos of you for promotional purposes with your explicit consent.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures may include secure storage of paper records and electronic data, and using reputable third-party payment processors with strong security protocols. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or for a longer period if required by law or for legitimate business purposes (e.g., maintaining business records). Appointment history and service preferences may be retained to improve future service.

7. Your Choices and Rights

You may have certain rights regarding your personal information, depending on your location and applicable law. These rights may include: *Access:** The right to request access to the personal information we hold about you. *Correction:** The right to request that we correct any inaccurate or incomplete personal information. *Deletion:** The right to request that we delete your personal information (subject to legal and business requirements). *Opt-out of Marketing:** The right to opt-out of receiving marketing communications from us at any time. To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.

8. Children's Privacy

Our services are generally not specifically directed towards children. If we knowingly collect personal information from a child without appropriate consent, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy in our shop or on our website (if applicable). The "Last Updated" date at the top of the policy will indicate when the latest changes were made.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: [Levels Barber Shop Hilliard] [6520 Hayden Run Rd #2] [859-300-1403] [[email protected]] By using our services, you acknowledge that you have read and understood this Privacy Policy.